Effective Date: December 28, 2024
At Gnarly Host (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website www.gnarlyhost.com or submit information through any form on our site.
1. Information We Collect
We may collect the following information when you interact with our website:
- Full name
- Email address
- Phone number
- Any other information you voluntarily provide (e.g., via contact forms or inquiries)
2. How We Use Your Information
We use the information collected to:
- Provide the services or information you request (e.g., income estimates, booking information)
- Communicate with you about your inquiries or account
- Send you transactional communications related to your stay as well as occasional promotional emails, discounts, updates about our properties, and other marketing content. When you provide your email through any form on our website, you consent to receive these communications and may unsubscribe at any time.
- Enable property owners and hosts who use our platform to send you transactional and promotional emails related to their properties, including discounts, updates, special offers, and other marketing messages, delivered through Gnarly Host’s systems.
- Improve our website and user experience
3. How We Share Your Information
We do not sell, rent, or share your personal information with third parties, except in the following limited circumstances:
- When required by law
- With trusted service providers who help us operate our website or deliver services to you, provided these providers agree to keep your information confidential and secure
- With property owners or hosts who use our platform to manage their reservations, communicate with guests, and send marketing messages. We share only the information necessary for them to operate their business and lawfully communicate with you. Hosts are required to comply with all applicable email marketing laws, including honoring unsubscribe requests.
Required mobile data sharing disclosure for A2P compliance:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS Messaging and Consent
When you provide your phone number and opt in to receive SMS communications from us, you agree that:
- Message frequency varies depending on your interaction with us
- Message and data rates may apply
- You may opt-out at any time by replying STOP
- For assistance, reply HELP or contact us at support@gnarlyhost.com
5. Email Marketing and Consent
When you provide your email address through any form on our website, including early check-in requests, service inquiries, or guest communication forms, you acknowledge and agree that we may send you both transactional messages and occasional promotional emails. These may include offers, discounts, updates about our services, new features, or other information we believe may be of interest to you.
In addition, by submitting your information, you consent to receiving promotional and transactional emails from the property owner or host associated with your stay. These messages may be sent using Gnarly Host’s email infrastructure. You may unsubscribe from host marketing emails or Gnarly Host marketing emails at any time by using the unsubscribe link included in each message.
6. Use of Collected Information by Property Owners and Hosts
When you submit your information through a Gnarly Host–powered form, your details may be shared with the property owner or host responsible for your stay. These hosts may use your information to send you booking-related communications and optional promotional emails about future stays, discounts, updates, or offers related to their properties. Gnarly Host provides the email delivery system but does not control the content of host communications.
7. How Consent Is Provided
Consent for email marketing is considered provided when you submit your email address through any form that includes a statement indicating your information may be used for promotional or marketing purposes. By submitting your information, you consent to receiving marketing communications from both Gnarly Host and the property owner or host associated with your stay unless and until you unsubscribe from those messages.
8. Cookies and Analytics
Our website may use cookies and other tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings.
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is 100% secure.
10. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your personal data, subject to legal obligations
- Withdraw consent for communications at any time
To exercise these rights, please contact us at support@gnarlyhost.com.
11. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, with the “Effective Date” updated accordingly.
13. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
Gnarly Host
- Email: support@gnarlyhost.com
- Website: www.gnarlyhost.com
By using our website, submitting your information, or opting in to SMS communications, you acknowledge that you have read and understood this Privacy Policy.