A 4-star review with a note about the wifi is a maintenance ticket, not a compliment. We read the private feedback your guests leave and turn it into work you can actually fix.
Five-star reviews with problems queued — the rating never told you.
Extracted problems, queued and ready to become assigned work.
Review findings tracked alongside every other job on the board.
The part guests do not post publicly.
Specific complaints, not sentiment scores.
Findings land in your action-items queue.
One click from complaint to assigned work.
Every finding knows where it came from.
Airbnb, Vrbo, and direct, side by side.
See what is recurring across the portfolio.
“Before Gnarly Host, I was constantly playing phone tag between guests and cleaners. Now everything happens automatically, and I’ve reclaimed 10+ hours per week while actually making more money.”
“The revenue sharing feature is genius. Our cleaners are now motivated to accommodate more requests, and our guest satisfaction scores have never been higher. It’s a win-win-win.”
“Gnarly Host eliminated the headache of coordinating early check-ins. Our guests love the instant process, and we’re making an extra $200+ per property every month without any extra work.”
These pieces are designed to hand off to each other. Here is what connects to this one.
Guests routinely leave a five-star public review and a real complaint in private. The rating alone will never tell you the dishwasher is broken.
No. It extracts the specific, fixable complaint and attaches it to the property it came from.
No. It starts from your recent reviews rather than your entire archive, so the queue reflects what is actually worth fixing now.
It lands in your action-items queue. Approve it into a task and assign it, or dismiss it in one click.
Reviews sync from your PMS, including Airbnb and Vrbo, alongside direct bookings.
The complaints are already written down. Put them to work.